{"id":115,"date":"2026-07-05T13:26:13","date_gmt":"2026-07-05T13:26:13","guid":{"rendered":"https:\/\/www.urbanstoreofficiel.fr\/?page_id=115"},"modified":"2026-07-05T13:26:13","modified_gmt":"2026-07-05T13:26:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n#urban-faq-v1 {\n  --noir: #080808;\n  --noir-clair: #151515;\n  --blanc: #ffffff;\n  --jaune: #f5c400;\n  --gris: #d1d1d1;\n  --bordure: #303030;\n\n  width: 100%;\n  max-width: 1400px;\n  margin: 0 auto;\n  overflow: hidden;\n  background: var(--noir);\n  color: var(--blanc);\n  font-family: Arial, Helvetica, sans-serif;\n}\n\n#urban-faq-v1 * {\n  box-sizing: border-box;\n}\n\n#urban-faq-v1 .urban-faq__hero {\n  min-height: 390px;\n  display: flex;\n  align-items: center;\n  padding: 70px 60px;\n  background:\n    radial-gradient(circle at 82% 38%, rgba(245, 196, 0, 0.18), 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margin: 10px 20px 25px;\n    padding: 24px;\n  }\n\n  #urban-faq-v1 .urban-faq__button {\n    width: 100%;\n  }\n}\n<\/style>\n\n<section id=\"urban-faq-v1\" class=\"urban-faq\">\n\n  <div class=\"urban-faq__hero\">\n    <div class=\"urban-faq__hero-content\">\n      <p class=\"urban-faq__label\">URBAN STORE<\/p>\n\n      <h1>FAQ<\/h1>\n\n      <div class=\"urban-faq__brush\">ON A LES R\u00c9PONSES<\/div>\n\n      <p class=\"urban-faq__intro\">\n        Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant\n        les commandes, la livraison, les tailles, les retours et les \u00e9changes.\n      <\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"urban-faq__highlights\">\n\n    <div class=\"urban-faq__highlight\">\n      <span class=\"urban-faq__highlight-icon\">\u2302<\/span>\n      <div>\n        <strong>LIVRAISON EN FRANCE<\/strong>\n        <p>Partout en France, \u00e0 domicile ou en point relais selon le transporteur.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"urban-faq__highlight\">\n      <span class=\"urban-faq__highlight-icon\">\u25f7<\/span>\n      <div>\n        <strong>2 \u00c0 4 JOURS OUVR\u00c9S<\/strong>\n        <p>Un d\u00e9lai estimatif apr\u00e8s la pr\u00e9paration et l\u2019exp\u00e9dition de la commande.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"urban-faq__highlight\">\n      <span class=\"urban-faq__highlight-icon\">\u2605<\/span>\n      <div>\n        <strong>POINT RELAIS OFFERT D\u00c8S 100 \u20ac<\/strong>\n        <p>La livraison en point relais est offerte \u00e0 partir de 100 \u20ac d\u2019achat.<\/p>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"urban-faq__content\">\n\n    <p class=\"urban-faq__section-label\">BESOIN D\u2019UN RENSEIGNEMENT ?<\/p>\n    <h2>QUESTIONS FR\u00c9QUENTES<\/h2>\n\n    <div class=\"urban-faq__list\">\n\n      <details class=\"urban-faq__item\" open=\"\">\n        <summary>O\u00d9 LIVREZ-VOUS ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Nous livrons actuellement partout en France. La livraison vers les autres pays europ\u00e9ens\n            sera ajout\u00e9e prochainement.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>QUELS SONT LES D\u00c9LAIS DE LIVRAISON ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Le d\u00e9lai estimatif de livraison est de 2 \u00e0 4 jours ouvr\u00e9s. Il peut l\u00e9g\u00e8rement varier\n            selon le transporteur choisi et la p\u00e9riode de commande.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>COMBIEN CO\u00dbTE LA LIVRAISON ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Les frais de livraison sont calcul\u00e9s au moment de la commande selon le transporteur\n            et le mode de livraison s\u00e9lectionn\u00e9.\n          <\/p>\n          <p>\n            La livraison en point relais est offerte \u00e0 partir de 100 \u20ac d\u2019achat.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>COMMENT SUIVRE MA COMMANDE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            D\u00e8s que votre commande est remise au transporteur, vous recevez les informations\n            de suivi disponibles pour suivre son acheminement.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>COMMENT CHOISIR MA TAILLE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Consultez les informations pr\u00e9sentes sur chaque fiche produit : coupe, conseils taille\n            et tailles disponibles. En cas de doute, contactez-nous avant de commander.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>PUIS-JE RETOURNER UN ARTICLE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Oui. Pour les achats effectu\u00e9s en ligne, vous disposez de 14 jours apr\u00e8s r\u00e9ception\n            de votre commande pour nous informer de votre souhait de vous r\u00e9tracter.\n          <\/p>\n          <p>\n            Apr\u00e8s votre demande, les modalit\u00e9s de retour vous seront communiqu\u00e9es.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>LES FRAIS DE RETOUR SONT-ILS \u00c0 MA CHARGE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Oui, les frais de retour restent \u00e0 la charge du client pour un retour classique\n            ou un changement d\u2019avis.\n          <\/p>\n          <p>\n            En cas d\u2019article re\u00e7u non conforme ou d\u00e9fectueux, contactez-nous avant tout retour\n            afin que nous trouvions une solution adapt\u00e9e.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>PUIS-JE \u00c9CHANGER UNE TAILLE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Oui, un \u00e9change de taille peut \u00eatre propos\u00e9 selon la disponibilit\u00e9 du stock.\n            Contactez-nous avec votre num\u00e9ro de commande avant de retourner l\u2019article.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>QUELLES SONT LES CONDITIONS POUR UN RETOUR ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            L\u2019article doit \u00eatre retourn\u00e9 propre, complet et dans son \u00e9tat d\u2019origine.\n            Vous pouvez l\u2019essayer comme en magasin, mais \u00e9vitez de le porter, le laver\n            ou l\u2019utiliser au-del\u00e0 d\u2019un simple essayage.\n          <\/p>\n          <p>\n            Les \u00e9tiquettes et l\u2019emballage d\u2019origine doivent \u00eatre conserv\u00e9s autant que possible.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>QUE FAIRE SI MON ARTICLE EST AB\u00ceM\u00c9 OU NE CORRESPOND PAS \u00c0 MA COMMANDE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Contactez-nous rapidement avec votre num\u00e9ro de commande et, si possible,\n            des photos de l\u2019article re\u00e7u. Nous \u00e9tudierons votre demande avant de vous\n            indiquer la marche \u00e0 suivre.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"urban-faq__item\">\n        <summary>COMMENT CONTACTER URBAN STORE ? <span>+<\/span><\/summary>\n        <div class=\"urban-faq__answer\">\n          <p>\n            Vous pouvez nous contacter par e-mail ou via nos r\u00e9seaux sociaux.\n            Notre \u00e9quipe vous r\u00e9pond d\u00e8s que possible.\n          <\/p>\n        <\/div>\n      <\/details>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"urban-faq__bottom\">\n    <div>\n      <p class=\"urban-faq__bottom-label\">TOUJOURS UNE QUESTION ?<\/p>\n      <h2>NOTRE \u00c9QUIPE EST L\u00c0 POUR VOUS AIDER.<\/h2>\n      <p>\n        Contactez-nous directement, nous vous r\u00e9pondrons d\u00e8s que possible.\n      <\/p>\n    <\/div>\n\n    <a class=\"urban-faq__button\" href=\"\/index.php\/contact\/\">\n      CONTACTEZ-NOUS \u2192\n    <\/a>\n  <\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>URBAN STORE FAQ ON A LES R\u00c9PONSES Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant les commandes, la livraison, les tailles, les retours et les \u00e9changes. \u2302 LIVRAISON EN FRANCE Partout en France, \u00e0 domicile ou en point relais selon le transporteur. \u25f7 2 \u00c0 4 JOURS OUVR\u00c9S Un d\u00e9lai estimatif apr\u00e8s la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":1,"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"predecessor-version":[{"id":116,"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/pages\/115\/revisions\/116"}],"wp:attachment":[{"href":"https:\/\/www.urbanstoreofficiel.fr\/index.php\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}